CWR-Lead, Customer Service Rep
Customer Service
Customer Service
Bridgeport , Connecticut Contract Aug 28, 2025
Job Title: CWR-Lead, Customer Service Rep
Location: Bridgeport, Connecticut 6605
Duration: 26 Weeks
Shift Details: Tue-Sat :7-4pm
Pay Rate: $21.00
JOB DESCRIPTION
As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
RESPONSIBILITIES
• Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals.
• Support the building and developing of an effective and high-performance team.
• Maintain daily and weekly statistics for individual direct reports.
• Analyze department results.
• Troubleshoot operational problems.
• Complete team reports as required.
• Identify and analyze escalated problems and provides guidance to direct reports for resolution.
• Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction.
QUALIFICATIONS
At a minimum, you’ll need:
• 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience.
• Experience with Microsoft Office (Word, Excel, & Outlook).
It’d be great if you also have:
• Experience in a call center environment.
• Bilingual English/Spanish.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.
Category Code: JN003
Location: Bridgeport, Connecticut 6605
Duration: 26 Weeks
Shift Details: Tue-Sat :7-4pm
Pay Rate: $21.00
JOB DESCRIPTION
As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
RESPONSIBILITIES
• Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals.
• Support the building and developing of an effective and high-performance team.
• Maintain daily and weekly statistics for individual direct reports.
• Analyze department results.
• Troubleshoot operational problems.
• Complete team reports as required.
• Identify and analyze escalated problems and provides guidance to direct reports for resolution.
• Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction.
QUALIFICATIONS
At a minimum, you’ll need:
• 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience.
• Experience with Microsoft Office (Word, Excel, & Outlook).
It’d be great if you also have:
• Experience in a call center environment.
• Bilingual English/Spanish.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.
Category Code: JN003