Vice President of Talent

Our retail services client in Charlotte's South End is seeking an HR executive that will be responsible for building and leading an integrated talent strategy that supports the unique needs of a dynamic, high-volume retail workforce. This individual will lead a team and oversee talent acquisition, leadership development, performance management, succession planning, and field employee engagement across both corporate and frontline retail operations.

Opportunity: Direct Hire

Schedule: Monday – Friday (4 days onsite, 1 day remote)

Location: Charlotte, NC (South end area)

Responsibilities:

• Design and implement a comprehensive talent strategy that aligns with the business’s retail growth goals, seasonal fluctuations, and workforce demographics.
• Lead workforce planning efforts to ensure scalable hiring and development strategies for field, distribution, and corporate employees.
• Oversee recruitment efforts across all levels, with a focus on building a strong pipeline of in-store associates, managers, support center talent, and hiring of all corporate employees.
• Build and implement processes for Field Recruiting team to follow.
• Partner with marketing and operations to enhance the employer brand and drive high-volume, high-quality hiring campaigns across diverse markets.
• Develop performance management tools that support retail-specific KPIs, including productivity, customer service, and operational compliance.
• Ensure frontline and corporate employees receive meaningful feedback, recognition, and career development opportunities.
• Build leadership development programs for store managers, field leaders, and future executives.
• Responsible for the annual Talent development process working with organizational leaders.
• Drive succession planning across all levels of the organization, identifying high-potential talent and preparing them for next-level opportunities.
• Champion employee engagement strategies tailored for a geographically dispersed, hourly workforce.
• Leverage data to address turnover, improve onboarding, and enhance the associate experience.
• Oversee field Safety programs and associated training requirements.
• Utilize retail HR systems and analytics (e.g., Workday, ICIMS, or similar) to track talent KPIs, forecast needs, and deliver insights to senior leadership.
• Lead the adoption of technology solutions that improve efficiency and the associate experience.

Qualifications:

• Bachelor’s degree in Human Resources, Business, or related field.
• 12+ years of progressive HR/talent experience, including 5+ years in a senior-level role within a services industry.
• Proven success managing talent strategy across a large, distributed hourly workforce.
• Expertise in talent acquisition, field leadership development, performance management, and engagement programs.
• Strong data literacy and ability to drive decisions using workforce analytics.
• Excellent communication, influence, and stakeholder management skills.

Category Code: JN007, JN033
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