Human Resources Manager – Employee Relations

Our retail services client in Charlotte’s South End is seeking a proactive and collaborative Human Resources Manager with a strong background in employee relations to lead and support HR initiatives that foster a positive, compliant, and high-performing workplace culture. This individual must bring expertise across all functional areas of HR, with a primary focus on addressing workplace concerns, resolving conflicts, coaching leaders, and ensuring legal compliance in employee management practices.

Opportunity: Direct Hire

Schedule: Monday – Friday (4 days onsite, 1 day remote)

Location: Charlotte, NC (South end area)

Key Responsibilities:

Employee Relations (Primary Focus):

• Serve as the primary point of contact for employee relations matters, including conflict resolution, performance concerns, investigations, and disciplinary actions.
• Conduct thorough, fair, and confidential investigations related to employee complaints, misconduct, or violations of company policy.
• Advise and coach managers on employee performance management, corrective action, and terminations, ensuring legal compliance and consistency in application.
• Maintain detailed documentation related to employee relations issues, investigations, and outcomes.
• Monitor workplace climate and proactively address issues to promote a respectful, inclusive, and compliant work environment.
• Partner with legal counsel as needed on sensitive employment matters, ensuring alignment with labor laws and internal policies.
• Track trends in employee relations cases and collaborate on preventive strategies, including training and policy development.

Generalist HR Responsibilities:

• Support the onboarding and offboarding processes to ensure consistency and a positive employee experience.
• Partner with leadership on organizational development initiatives, including performance review cycles, talent development, and change management efforts.
• Maintain and update the employee handbook, policies, and standard operating procedures in accordance with legal and organizational changes.
• Ensure compliance with federal, state, and local labor laws, including EEO, FMLA, ADA, and other employment regulations.
• Assist with compliance-related audits and reports (e.g., EEO-1, OSHA, internal HR audits).

HR Systems & Reporting:

• Utilize HRIS (Workday strongly preferred) for data management, case tracking, and reporting.
• Support HR process automation and workflow improvements in partnership with the HRIS and IT teams.
• Create and maintain reports and dashboards related to employee relations trends, performance metrics, and turnover.
• Strong proficiency in Excel is required, including the use of VLOOKUP and pivot tables.

Qualifications:

• Bachelor’s degree in Human Resources, Business, or related field.
• 6+ years of progressive HR experience, with a minimum of 3 years in employee relations or compliance-heavy roles.
• Deep understanding of employment law, HR policies, and workplace investigations.
• Strong interpersonal and conflict resolution skills; able to navigate complex situations with professionalism and discretion.
• Experience with Workday or similar HRIS platforms.
• SHRM-CP / SHRM-SCP or PHR / SPHR preferred.

Category Code: JN007