Customer Service Representative
Dispatcher
Dispatcher
Tucker , Georgia Contract Jul 22, 2025
Bilingual (Spanish) Dispatcher/Customer Service Representative
Location: Tucker, Georgia 30084
Duration: 6+ months, contract
Schedule & Shifts:
JOB DESCRIPTION
This role is not your typical call center job. As a Customer Service Representative in our Tucker warehouse, you’ll work directly with our in-home delivery driver teams, helping them stay on schedule, solving issues as they arise, and speaking with customers when needed. You’ll support real-time dispatch, handle phone-based communication, and ensure the operation runs smoothly throughout the day.
We’re looking for someone bilingual (preferred) in Spanish, dependable, and assertive — ideally a mature individual with some hands-on experience in areas such as appliances, furniture, warehouse work, or handyman tasks. You don’t need to install appliances, but understanding what the teams are doing in the field is a big plus. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver to customers. We’re a company where you can continually advance your career, no matter what your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
RESPONSIBILITIES
Driver Communication
Location: Tucker, Georgia 30084
Duration: 6+ months, contract
Schedule & Shifts:
- Must be available Fridays and Saturdays
- Guaranteed day off on Sunday
- May rotate between:
- First Shift: 6:00 AM – 2:30 PM
- Second Shift: 12:00 PM – 8:30 PM
JOB DESCRIPTION
This role is not your typical call center job. As a Customer Service Representative in our Tucker warehouse, you’ll work directly with our in-home delivery driver teams, helping them stay on schedule, solving issues as they arise, and speaking with customers when needed. You’ll support real-time dispatch, handle phone-based communication, and ensure the operation runs smoothly throughout the day.
We’re looking for someone bilingual (preferred) in Spanish, dependable, and assertive — ideally a mature individual with some hands-on experience in areas such as appliances, furniture, warehouse work, or handyman tasks. You don’t need to install appliances, but understanding what the teams are doing in the field is a big plus. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver to customers. We’re a company where you can continually advance your career, no matter what your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
RESPONSIBILITIES
Driver Communication
- Stay in phone contact with driver teams while they’re out delivering
- Help them troubleshoot issues, stay on schedule, and report back delays or exceptions
- Follow up on missing updates or miscommunication, and escalate to the contractor when needed
- Speak with customers when the driver team can’t explain something or when there’s an issue in the home
- De-escalate frustrated members and provide clarity in both Spanish and English
- Act as a helpful bridge between the customer and the driver team
- Guide driver teams when they return to the warehouse at the end of the day
- Make sure they drop off trash and haul-aways in the correct areas
- Ensure they check in with staff before leaving
- Work alongside the Lead CSR to cover phones, track updates, and document issues
- Communicate problems or delays to the Lead or Operations Manager as needed
- Fluent in Spanish and English — must be able to speak and understand both
- Comfortable using the phone all day in a fast-paced environment
- Strong and confident communicator — someone who can stay calm but firm with the driver teams
- Dependable and flexible with shift start times and duties
- Basic computer skills (email, Excel, GPS tracking tools, etc.)
- Prior experience in dispatch, warehouse, delivery, or logistics
- Hands-on background in handyman work, furniture assembly, or appliance delivery/install
- Familiarity with Descartes, CLX, or similar systems is a plus
JN003