Human Resources Specialist Summary

Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

 

Opportunity: 6+ month contract assignment

Pay/Compensation: $27.00/hour

Schedule/Location: REMOTE - local to Charlotte, NC (M-F 8am-5pm)

 

Responsibilities:

• Responds to telephone and submitted case inquiries from all Associates regarding employee relations matters by: Interpreting and explaining company policies (e.g. disciplinary guidelines, performance management, benefits), procedures, practices, and programs; referring questions and issues to Payroll or Benefits Help Desks when questions and issues are outside of the scope of HR policy explanation.
• Act as intermediary between Associates and the Payroll or Benefits Help Desks when Associates escalate unresolved benefits and payroll issues to HR.
• Providing guidance to managers in handling difficult or complex employee relations issues
• Investigating issues and providing resolution on the following: complaints about working conditions, disciplinary actions, or other HR related matters.
• Researching complaints from Associates about all salary/wage treatments (e.g. merit increases, promotions, demotions, adjustments) when issues are not resolved through the standard processes in accordance with policy.
• Contacts operations on all discrepancies as appropriate to ensure compliance.
• Bilingual HR Advisor may assist with translation of investigative documentation from Spanish to English, as needed.

Qualifications:

• Two years’ experience as an HR representative/generalist in a large company or supporting a line Business Unit.
• English/Spanish bilingual preferred.
• Strong computer skills including ability to perform queries in SAP, generate reports, perform web-based research, and create case management files in HR software.
• Research topics on the Internet and through other available resources.
• Manage priorities and workflow of assigned cases.
• Multi-task to meet deadlines and expected performance guidelines.
• Prepare reports and business correspondence.
• Deal effectively with a diversity of individuals at all organizational levels.
• Excellent written and verbal communication skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Category Code: JN007