Customer Service Representative
Call Center
Call Center
Fargo , North Dakota Contract Jul 21, 2025
Call Center Representative
Location: Fargo, North Dakota
Duration: 1 year, contract
Shift Details: 0930-1800
Pay Rate: $21.25/hr
NOTE for Summer Hours:
Enter summer hours of operation Monday 07/28 one shift 0700-1530 and will continue thru mid Oct on this one shift and then around that time go back to regular hours of operation 0600-1800.
RESPONSIBILITIES
At a minimum, you’ll need:
Location: Fargo, North Dakota
Duration: 1 year, contract
Shift Details: 0930-1800
Pay Rate: $21.25/hr
NOTE for Summer Hours:
Enter summer hours of operation Monday 07/28 one shift 0700-1530 and will continue thru mid Oct on this one shift and then around that time go back to regular hours of operation 0600-1800.
RESPONSIBILITIES
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnoses, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
At a minimum, you’ll need:
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
JN003