Bilingual Call Center Representative 

Location: Ft Myers, Florida 
Duration: 9 weeks, 4 days
Shift Details: Tuesday-Saturday 11am-7pm 
Pay Rate: $19/hr

RESPONSIBILITIES

• Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals

• Support the building and developing of an effective and high-performance team

• Maintain daily and weekly statistics for individual direct reports

• Analyze department results

• Troubleshoot operational problems

• Complete team reports as required

• Identify and analyze escalated problems and provides guidance to direct reports for resolution

• Serve as point of escalation for transactions requiring advanced expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction

What you’ll need to excel:

At a minimum, you’ll need:

• 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience

• Experience with Microsoft Office (Word, Excel, & Outlook)

QUALIFICATIONS

• Experience in a call center environment

  • Bilingual English/Spanish

  • Strong customer service skills and the ability to satisfactorily resolve issues

  • Solid ability to multitask with exceptional organizational skills

  • Ability to thrive under pressure while delivering solutions that exceed customer expectations
  
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