Senior Documentation Specialist

Type: 4-month+ Contract

Locate: Remote – EST hours

Pay: $75.00/hr to $85.00/hr

About the Role:

We are seeking an experienced Senior Documentation Specialist to support a large-scale consolidation of seven shared services centers into our Atlanta hub. This position will play a key role in maintaining process integrity, standardization, and compliance through high-quality documentation, while also making process improvement recommendations for the Accounts Payable department. This role is ideal for a documentation professional with experience in accounts payable (AP) operations or shared services environments, particularly during times of transition or organizational change.

Key Responsibilities:

• Develop, review, and maintain process documentation, SOPs, training manuals, and knowledgebase content for AP and related functions.
• Collaborate with supervisors and team leads across multiple shared services centers to capture existing processes.
• Assist in documenting new processes as centers consolidate to Atlanta.
• Support onboarding and training by providing clear, accessible documentation for new hires and contractors.
• Proactively identify documentation gaps and address them to minimize disruption during attrition or role transitions.
• Ensure documentation adheres to organizational standards and compliance requirements.
• Liaise with staffing and operations leadership to assess documentation needs and ramp-up plans for temporary staffing.

Qualifications:

• 5+ years of experience in documentation, training, or knowledge management roles, preferably within shared services or finance operations.
• Strong understanding of accounts payable processes; senior AP or supervisory experience a plus.
• Excellent written communication and document design skills.
• Experience working in fast-paced, dynamic environments with shifting priorities.
• Familiarity with remote collaboration tools and documentation platforms (e.g., Confluence, SharePoint, MS Teams).
• Detail-oriented with the ability to work independently and cross-functionally.

Category Code: JN001, JN005