Account Manager

Our client, a trusted name in Steel Manufacturing for nearly 40 years, is seeking a motivated Account Manager to join their collaborative and growing team. In this position, you will be responsible for communicating with customers to address needs and coordinating problem solving in conjunction with the sales team and cross-functional partners.

Opportunity: Contract-to-Hire

Compensation: $23-$24/hour ($50,000-$55,000 upon converting)

Location: Greensboro, NC.

Schedule: 100% on-site M-F

Responsibilities:

• Communicate with customers, internal departments, and management (sales, production, logistics, technology, etc.) to ensure fulfillment of the order process and improve customer satisfaction.
• Reports to sales team, any issues causing customer dissatisfaction.
• Communicate any concerns or observations related to changing customer order patterns.
• Develops working knowledge of customer order patterns and order capabilities to facilitate proactive order solicitation and cost-effective fill-outs for when LTL bulk orders are placed.
• Enters customer orders into sales/customer service system to enter customer orders; ensures accurate pricing; processes product returns, credits/debits, invoices, and documents customer complaints.
• Reviews customer forecasts in order to place purchase orders with supporting mills and processors.
• Maintains in-depth relationships with key members of customer accounts and broad knowledge of customers business including sourcing methods, shipping standards & current lead times needed.

Qualifications:

• H.S. Diploma or it’s equivalent plus 1 – 3 years’ experience in Customer Service, preferably in the steel industry or heavy manufacturing.
• Detail oriented, extremely accurate with good analytical skills.
• Microsoft Office experience needed.
• Experience working with SAP or MRP systems preferred, but not required.

Category Code: JN003