Customer Service Rep II
Customer Service
Customer Service
Orlando , Florida Contract May 30, 2025
Customer Service Representative
Pay: $17.00
Location: Orlando, FL
SHIFT DETAILS: Sunday Through Saturday. Scheduling will be determined by the needs of the business
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.
Responsibilities
Pay: $17.00
Location: Orlando, FL
SHIFT DETAILS: Sunday Through Saturday. Scheduling will be determined by the needs of the business
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.
Responsibilities
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
- 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
- Experience with Microsoft Office (Word, Excel, & Outlook)
- High school diploma or equivalent
- Experience in a call center environment
- Bilingual English/Spanish (preferred)
- Strong customer service skills with the drive to resolve issues
- The ability to thrive under pressure while delivering solutions that exceed customer expectations
Category Code: JN003