Customer Service Rep
Customer Service
Customer Service
Loxley , Alabama Contract Jun 13, 2025
Customer Service Representative
Pay Rate: $16.50-$17.00
Address: 15531 Logistics Drive, Loxley, Alabama 36551
Time Frame: 13 weeks contract
SHIFT DETAILS: (Tuesday - Saturday 10:00 - 6:30)
Job Description:
As a Customer Service Representative, you will ensure we deliver on our promise of outstanding service. You’ll work with customers, business partners, and drivers to ensure we meet our commitments and delight customers at every step of the experience. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter what your background — the opportunities are endless and yours for the taking. Join us if you’re driven and looking for a place to grow.
What your day-to-day will look like:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor the progress of delivery routes
• Process changes or cancellations to delivery orders
Qualifications/Requirements:
• High school diploma or equivalent
• Experience with Microsoft Office programs such as Word, Excel, and PowerPoint.
• 1-year related experience, preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
Category Code: JN003
Pay Rate: $16.50-$17.00
Address: 15531 Logistics Drive, Loxley, Alabama 36551
Time Frame: 13 weeks contract
SHIFT DETAILS: (Tuesday - Saturday 10:00 - 6:30)
Job Description:
As a Customer Service Representative, you will ensure we deliver on our promise of outstanding service. You’ll work with customers, business partners, and drivers to ensure we meet our commitments and delight customers at every step of the experience. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter what your background — the opportunities are endless and yours for the taking. Join us if you’re driven and looking for a place to grow.
What your day-to-day will look like:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor the progress of delivery routes
• Process changes or cancellations to delivery orders
Qualifications/Requirements:
• High school diploma or equivalent
• Experience with Microsoft Office programs such as Word, Excel, and PowerPoint.
• 1-year related experience, preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
Category Code: JN003