Technical Product Assistant Manager

Location: Onsite – Winston-Salem, NC

Compensation: $72,000 – $80,000

Position Summary

The Technical Product Assistant Manager serves as a key technical expert, supporting product development, quality control, and customer engagement initiatives. This role involves hands-on product testing, installation oversight, technical training, and gathering user feedback to drive innovation and ensure customer satisfaction.

Responsibilities

• Ensure all assigned tasks are completed safely, following company and regulatory guidelines.
• Provide expert technical support to customers and building officials, resolving product and installation inquiries effectively.
• Investigate and validate product performance issues through field visits and practical problem-solving.
• Collect Voice of Customer (VOC) insights through direct interactions and surveys to inform product enhancements.
• Design and deliver technical training sessions, webinars, and instructional materials for internal teams and external stakeholders.
• Collaborate with Applications Engineering to plan and conduct tests on product components, evaluating performance and recommending design improvements.
• Manage and maintain documentation for building code compliance and product certifications.
• Review and interpret detailed engineering drawings in SolidWorks, ensuring accuracy of designs, BOMs, and technical specifications.
• Track and manage technical research data to support future product innovation and development.
• Analyze research outcomes and present findings with actionable recommendations.
• Apply foundational mechanical and electrical engineering principles to support design troubleshooting and product refinement.
• Participate in vendor quality evaluations and ensure alignment with company standards.
• Support professional growth by developing and completing an Individual Development Plan (IDP), meeting designated training objectives.
• Perform other related duties as needed to support departmental and organizational goals.

Qualifications

• Bachelor's degree in Engineering (Mechanical or Electrical).
• Strong mechanical and electrical aptitude.
• 2–3 years of experience with garage door openers or related products.
• Proficient in interpreting technical blueprints and schematics.
• Hands-on experience with SolidWorks and/or AutoCAD.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Strong customer-facing and presentation abilities.

Category Code: JN008, JN037