Technical Product Assistant Manager
Information Technology
Winston -Salem NC Direct Hire May 30, 2025

Technical Product Assistant Manager

Location: Onsite – Winston-Salem, NC

Compensation: $72,000 – $80,000

Position Summary

The Technical Product Assistant Manager serves as a key technical expert, supporting product development, quality control, and customer engagement initiatives. This role involves hands-on product testing, installation oversight, technical training, and gathering user feedback to drive innovation and ensure customer satisfaction.

Responsibilities

  • Ensure all assigned tasks are completed safely, following company and regulatory guidelines.
  • Provide expert technical support to customers and building officials, resolving product and installation inquiries effectively.
  • Investigate and validate product performance issues through field visits and practical problem-solving.
  • Collect Voice of Customer (VOC) insights through direct interactions and surveys to inform product enhancements.
  • Design and deliver technical training sessions, webinars, and instructional materials for internal teams and external stakeholders.
  • Collaborate with Applications Engineering to plan and conduct tests on product components, evaluating performance and recommending design improvements.
  • Manage and maintain documentation for building code compliance and product certifications.
  • Review and interpret detailed engineering drawings in SolidWorks, ensuring accuracy of designs, BOMs, and technical specifications.
  • Track and manage technical research data to support future product innovation and development.
  • Analyze research outcomes and present findings with actionable recommendations.
  • Apply foundational mechanical and electrical engineering principles to support design troubleshooting and product refinement.
  • Participate in vendor quality evaluations and ensure alignment with company standards.
  • Support professional growth by developing and completing an Individual Development Plan (IDP), meeting designated training objectives.
  • Perform other related duties as needed to support departmental and organizational goals.

Qualifications

  • Bachelor's degree in Engineering (Mechanical or Electrical).
  • Strong mechanical and electrical aptitude.
  • 2–3 years of experience with garage door openers or related products.
  • Proficient in interpreting technical blueprints and schematics.
  • Hands-on experience with SolidWorks and/or AutoCAD.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Excellent written and verbal communication skills.
  • Strong customer-facing and presentation abilities.

Category Code: JN008, JN037