CWR-Customer Service Rep
Location: 620 Buffalo Lakes Drive, Missouri City, Texas 77489
Duration: 18 Weeks
Shift Details: Monday - Saturday (will have one day off during the week) 6am-3pm
Pay Rate: $16.00-$17.00

JOB DESCRIPTION
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter what your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
RESPONSIBILITIES

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
OR

• Auditing invoices to ensure accuracy and compliance with financial policies and procedures
• Investigating and resolving any billing discrepancies or inaccuracies
• Working closely with the logistics team to eliminate billing issues
• Providing excellent customer service in handling invoice inquiries
• Performing administrative duties as needed

QUALIFICATIONS
At a minimum, you’ll need:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It’d be great if you also have:
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

• A minimum of two years of previous experience in a logistics billing role
• A high level of accuracy and attention to detail
• Strong numerical and problem-solving skills
• Excellent communication and customer service skills
• A sound comprehension of MS Office, particularly Excel
• The ability to work independently, manage large loads, and meet deadlines

Category Code: JN003