Customer Service Representative

Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.

They are looking for a Customer Service Representative to join their team. In this role, you will be responsible for delivering excellent service to customers, business partners, and drivers. This role involves assisting customers and business partners via telephone and email, handle complaints professionally, diagnose and resolve issues, monitor delivery route progress, scan haul-away pods for verification, and process changes or cancellations to delivery orders.

Opportunity: 27-week contract

Compensation: $15-$16/hour

Schedule: Monday – Saturday 10:00am -7:00pm

(Off Sunday and one other day during the week)

Location: Suffolk, VA

Responsibilities:

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Qualifications:

• 1+ years of related experience preferably within a call center environment.
• Experience with Microsoft Office programs.
• High school diploma or equivalent.
• Strong customer service skills and the ability to satisfactorily resolve issues.

Category Code:

JN003