JOB DESCRIPTION
This role requires an engineer with advanced expertise in Routing/Switching and Data Center technologies. The individual must assess risks, anticipate issues, and proactively collaborate with customers to drive solutions. As a technical leader, they will oversee critical delivery engagements, ensuring operational excellence and aligning technology solutions with customer business objectives. They will also influence stakeholders through thought leadership and serve as a trusted advisor, refining service delivery methods and driving continuous improvement.
RESPONSIBILITIES
Connects with company internal stakeholders, customers and partners across functions and boundaries to achieve significant results.
Earning the confidence of company leaders and customers and able to use the confidence to achieve results.
Be the trusted advisor on assigned customers/accounts by being onsite as needed.
Able to make decisions impact the achievement of customer, operational, program or service objectives.
Contribute effectively to the areas of Customer Problem Resolution and Innovation.
Interacts effectively with Engineering to solve complex problems, identifies serviceability issues, and drives resolution of the issues with Engineering and other organizations.
Provides technical expertise and guidance to resolve complex customer problems in support for critical issues.
Acts as a focal point for problem resolution/escalation for assigned customer engagements.
Assures proper and quick resolution of major customer problems across an appropriate range of technologies.
Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
Is a technical expert in a broad area covering multiple technologies.
Applies expected product behavior across industry practices.
Knows how technology is expected to work in industry.
QUALIFICATIONS
Bachelors Degree in Computer Science OR 8 – 10 years relevant experience in Enterprise Networking.
A deep understanding of key technologies and protocols in Enterprise Networking, and data center environment.
In-depth knowledge of designing and optimizing complex network solutions.
Is a technical expert in more than one area. Applies expected product behavior across industry standards. Reads technical documentation, functional specs, RFCs.
Expertise with company software features and functionality.
Excellent written and verbal communication, interpersonal and presentation skills.
Ability to function in ambiguous circumstances.
Demonstrate expertise in relevant technology and delivery methods.
Certification like CCIE R/S or Data Center is preferred.