CWR-Customer Service Rep I
Customer Service

Fife , Washington Contract Mar 7, 2025

Customer Service Rep

Location: Fife, Washington 98424
Duration: 26 week Contract with potential for extension
Shift Details: Tuesday-Saturday 6:30am-3pm
Pay: $18.50/hr

JOB DESCRIPTION
In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver to customers. We’re a company where you can continually advance your career, no matter what your background is, the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we meet our commitments and delight our customers at every stage of the experience.
RESPONSIBILITIES

Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnoses, assess, and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders

QUALIFICATIONS
At a minimum, you’ll need:

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It’d be great if you also have:

High school diploma or equivalent
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations

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