UX Designer 

Location: Remote
Duration: 6 months
Compensation: 35-50/hour W2
 

RESPONSIBILITIES:

User Experience Research

• Engage in interviews, surveys, and usability testing to gather insights into user needs, challenges, and behaviors.
• Examine user data to uncover opportunities for enhancement and prioritize design changes.
• Create user personas to represent key audience groups and guide design strategies.
• Develop user journey maps to illustrate user interactions with a product or service, highlighting pain points and improvement areas.

Usability Testing

• Perform usability evaluations to identify design flaws and opportunities for refinement.
• Review testing outcomes and refine designs based on user input.

Information Architecture

• Develop sitemaps and user flow diagrams to outline the platform’s structure and navigation pathways.
• Establish clear content hierarchies to facilitate user access to relevant information.

Collaboration

• Partner closely with the Associate Experience team, product managers, and development teams.
• Articulate design logic and user research findings to diverse stakeholders effectively.

QUALIFICATIONS:

• Bachelor’s degree (or equivalent professional experience).
• Minimum of 5 years of experience in UX Research or Product Management.
• Basic familiarity with web technologies like HTML and CSS to collaborate with developers.
• Experience with ServiceNow.

JN008