IT Technical Writer – Infrastructure
Location: Remote – Must be open to relocating to Sailsbury NC, Quincy MA Chicago, IL or
Carlisle, PA
Hours: EST Business Hours
Contract Type: 6-month contract with potential for extension or conversion
Compensation: +60/hr

Summary
We are seeking a highly skilled IT Technical Writer to play a crucial role in documenting our infrastructure environment, including data centers, servers, storage solutions, networks, and disaster recovery processes. This role requires a strong technical background, the ability to collaborate with various teams, and excellent writing skills to create clear and accurate documentation.
If you thrive in fast-paced environments, have experience with complex IT infrastructure, and can translate technical concepts into clear, user-friendly documentation, we want to hear from you.

Responsibilities
Technical Documentation:

• Develop and maintain in-depth documentation for IT systems, including data centers, servers, storage solutions, networks, infrastructure software, and disaster recovery processes.
• Create system configurations, technical manuals, workflow processes, troubleshooting guides, and architecture diagrams.
• Document configurations and processes for platforms such as Windows Server, AIX, RHEL, z/OS, Active Directory, storage, and recovery systems.
• Ensure documentation is clear, concise, and user-friendly, catering to both technical and non-technical stakeholders.

Collaboration and Information Gathering:

• Work closely with system administrators, network engineers, application owners, IT vendors, and other technical teams to collect, analyze, and document IT infrastructure details.
• Conduct interviews and meetings with subject matter experts to capture all system and disaster recovery processes.
• Ensure documentation aligns with business continuity and IT compliance standards.

Quality and Maintenance:

• Regularly update documentation to reflect changes in infrastructure, technologies, and processes.
• Maintain version control and ensure easy access to documentation for relevant teams.
• Review and edit technical content for accuracy, consistency, and clarity.

Process Improvement and Knowledge Transfer:

• Assist in creating training materials, presentations, and workshops to improve knowledge sharing across teams.
• Utilize tools like Visio, Word, PowerPoint, and Excel to develop technical diagrams, flowcharts, and other visual aids.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Hands-on experience in IT infrastructure, including servers, networks, storage, and disaster recovery.
• Experience with Documenting configurations and processes for platforms such as Windows Server, AIX, RHEL, z/OS, Active Directory, storage, and recovery systems
• Ability to document complex IT systems in a clear, structured, and precise manner.
• Proficiency with diagrams and flowcharts in Visio, Word, PowerPoint, Excel (experience with other documentation tools is a plus).

• Experience documenting cloud computing platforms and modern IT environments.