Customer Service Representative
Our transformative logistics client is setting the standard for forward-thinking solutions to deliver the highest level of value to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. This client has reached an annual revenue of $9B by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.

As a Customer Service Representative, you will be responsible for delivering excellent service to customers, business partners, and drivers. Your role involves supporting the efficient handling of customer inquiries, processing damage claims, and maintaining accurate data entry. You’ll also monitor delivery routes and work with various tools to ensure all operations run smoothly.

Opportunity: Contract (26 weeks)
Schedule: Tuesday – Saturday 7am – 7pm (40 hours a week)
*Must be flexible during those hours*
Location: Tinley Park, Illinois
Pay Rate: $18.50/hour

Responsibilities:

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.
• Getting updates from drivers and carriers and communicating any issues to customers.
• Scheduling and rescheduling delivery appointments.
• Update account managers on problem loads and what actions have been taken, update receivers and customers on status of loads.
• Getting updates from drivers and carriers and communicating any issues to customers.

Qualifications:

• 1+ years of experience in a customer service role (preferably within a call center)
• Experience with Microsoft Office (Word, Excel, & Outlook).
• High School Diploma or equivalent