Logistics
CWR Specialist | Logistics
Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth. They are looking for a Customer Service Representative to work with customers, business partners and drivers to make sure they are meeting commitments and providing excellent customer service.
Opportunity: Contract (26 weeks)
Compensation: $20-$22/hour
Schedule: Wednesday – Sunday 9:00am-5:30pm
Location: Southfield, MI
Responsibilities:
- Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system.
- Update account managers on problem loads and what actions have been taken, and update receivers and customers on status of loads.
- Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition.
- Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes.
- Investigate product overages, shortages, damages, and complete appropriate documentation.
- Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers.
- Provide detailed directions and instructions to properly route drivers.
- 1+ years of logistics experience with general knowledge of the transportation industry
- High school diploma or equivalent
- The ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form
- Experience writing routine reports and correspondence
CRG Contractors who work an average of 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment!
Benefits Options:
- Medical / Health Insurance (Multiple Plan Options)
- HSA and FSA Options (CRG will match $500 of your HSA contributions!)
- Vision and Dental Insurance
- Virtual Visits for Urgent Care, Psychiatry, and Therapy
- 401K - CRG matches up to 4%!
- Life and AD&D Insurance
- Long-Term & Short-Term Disability Insurance
- Accident, Hospital, & Critical Illness Insurance
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