CWR-Customer Service Rep I
Customer Service
Customer Service
Kent , Washington Contract Nov 19, 2024
Customer Service Representative
Location: Kent, WA
Compensation: $18.00
Duration: Contract (26 weeks)
Hours: Flexible schedule (Monday-Saturday between 0500-1900, this will be an 8-hour shift, 5 days a week)
Key Responsibilities:
Location: Kent, WA
Compensation: $18.00
Duration: Contract (26 weeks)
Hours: Flexible schedule (Monday-Saturday between 0500-1900, this will be an 8-hour shift, 5 days a week)
Key Responsibilities:
- Assist customers and business partners via telephone and email, providing prompt and professional responses to inquiries.
- Handle customer complaints with a calm and professional demeanor, ensuring resolution to maintain customer satisfaction.
- Diagnose, assess, and resolve issues effectively, ensuring minimal disruption to service.
- Monitor the progress of delivery routes, proactively addressing any delays or concerns.
- Scan haul-away pods and verify stamps to ensure accurate tracking and accountability.
- Process changes or cancellations to delivery orders efficiently, maintaining accurate records and communication.
- Proficiency in Microsoft Office programs, including MS Project, Word, Excel, and PowerPoint.
- High school diploma or equivalent.
- One year of related experience, preferably in a call center environment.
- Strong customer service skills with a proven ability to satisfactorily resolve issues.
- Excellent multitasking abilities and exceptional organizational skills.
- Ability to thrive under pressure while delivering solutions that exceed customer expectations.
Category Code: JN008