Customer Service Representative Location: Kent, WA Compensation: $18.00 Duration: Contract (26 weeks) Hours: Flexible schedule(Monday-Saturday between 0500-1900, this will be an 8-hour shift, 5 days a week) Key Responsibilities:
Assist customers and business partners via telephone and email, providing prompt and professional responses to inquiries.
Handle customer complaints with a calm and professional demeanor, ensuring resolution to maintain customer satisfaction.
Diagnose, assess, and resolve issues effectively, ensuring minimal disruption to service.
Monitor the progress of delivery routes, proactively addressing any delays or concerns.
Scan haul-away pods and verify stamps to ensure accurate tracking and accountability.
Process changes or cancellations to delivery orders efficiently, maintaining accurate records and communication.
Qualifications:
Proficiency in Microsoft Office programs, including MS Project, Word, Excel, and PowerPoint.
High school diploma or equivalent.
One year of related experience, preferably in a call center environment.
Strong customer service skills with a proven ability to satisfactorily resolve issues.
Excellent multitasking abilities and exceptional organizational skills.
Ability to thrive under pressure while delivering solutions that exceed customer expectations.