Technology Integrations Hardware Support Technician

Location: Charlotte, North Carolina  
Duration: 3 months, contract
Pay: $20+ per hour w2 

JOB DESCRIPTION  
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

The Hardware Support Technician is a role that combines the skillsets of hardware and service support technicians.  The position is responsible for overseeing daily workloads, updating management progress, providing technical guidance and driving results
RESPONSIBILITIES 

• Position is responsible for performing the asset tracking for desktops and laptops.
• Responsible for return/disposal of decommissioned PC equipment.
• Responsible for performing acquisition / integration computer equipment exchange.
• Responsible for processing orders for acquisition integration using an In-house web-based ordering system and third-party vendors.
• Individual to provide quality and timely support to end users, employing a high degree of customer service and process efficiency.
• Individuals will attempt to resolve endpoint integration / technical issues promptly and follow escalation process for unresolved issues.
• Responsible for Shipment of both Outbound and Inbound Desktop/Laptop.
• Responsible for equipment return for data loss management & disposal compliance.
• Support project team and acquired users in post integration Hypercare support. 
• End user support when necessary.

QUALIFICATIONS

• 2+ years of technical experience with a concentration in personal computing lifecycle management.
• 2+ years supporting end users with computers and other end point devices.
• 2+ years of hardware experience with computer peripherals and printers.

• Strong working knowledge of computer hardware, software and peripheral devices in a diverse enterprise environment
• Microsoft Intune & Autopilot
• Microsoft Azure
• Microsoft O365
• Windows and Mac Operating Systems
• Crowdstrike / Zscaler
• Adobe Software
• In-depth troubleshooting of software and hardware issues
• Remote assistance experience using LogMeIn. (Teams, RDP, etc.)

• Excellent oral and written communication skills
• Excellent customer service skills
• Excellent analytical and troubleshooting skills

• Team oriented with a positive, can-do attitude

NICE TO HAVE 

• Bachelor’s degree, or equivalent combination of education/experience
• A+ Hardware Certification
• Lenovo / HP Hardware Certification