Project Coordinator
Road Service Coordinator | Remote
About the Job: CRG is looking for a Road Service Coordinator for one of our logistics in the Charlotte area! In this role, you will be responsible for overseeing and coordinating road service support for customers, managing high-volume communication through phone, email, and chat to address service requests efficiently. Your key duties will include diagnosing issues, identifying eligibility for service, and dispatching vendors to meet customer needs promptly.
About the Company: Our Transportation and Logistics client, with an annual revenue of nearly $80 million, has generated consistent growth through expansion, acquisition, and innovation. It currently has over 500 locations and is the largest intermodal equipment provider in the industry. Since 2014, CRG has placed over 180 employees within this organization, which is consistently rated high among its employees for having an excellent benefits package, collaborative work culture, and passion for giving back to the community.
Opportunity: Contract-to-Hire
Pay: $21-23/hr
Location: Charlotte, NC – REMOTE after first week
Schedule: Monday – Friday 2PM-10PM
Training:
- Onsite in Southwest Charlotte for 1st week, fully remote after that
- First 4 weeks of training are 9am-5pm
Responsibilities:
- Manage a high-volume email and call queues for road service team requests, ensuring timely responses via phone, email, and/or chat
- Assess and diagnose chassis failures through questioning
- Identify units in need of service, verifying the last gate-out time, location, and road service eligibility
- Determine nature of the failure and decide emergency or service status
- Maintain a log of all road service events, tracking from implementation to closeout
- Schedule and dispatch vendors to perform Road Service as requested by customers
- Assist in managing the road service program with vendors and suppliers
- Actively communicate and follow up throughout the service event from start to completion
- Listen to customers’ concerns, issues, and questions, providing effective solutions
- Monitor road service email and phone requests after hours on assigned days
- Perform other duties as assigned by the manager
Qualifications:
- Microsoft Office proficiency (Outlook, Word, Excel, and PowerPoint)
- Call center and/or dispatch experience
- Good listening skills, problem-solving orientation, and sense-of-urgency
- Strong communication skills, both written and verbal
CRG Benefits
CRG Contractors who work an average of 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment!
Benefits Options:
- Medical / Health Insurance (Multiple Plan Options)
- HSA and FSA Options (CRG will match $500 of your HSA contributions!)
- Vision and Dental Insurance
- Virtual Visits for Urgent Care, Psychiatry, and Therapy
- 401K - CRG matches up to 4%!
- Life and AD&D Insurance
- Long-Term & Short-Term Disability Insurance
- Accident, Hospital, & Critical Illness Insurance
- This client offers 10 Paid Holidays while on contract!
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