IT Analyst III

Location: Remote EST
Duration: 4+ months, Contract
Pay: $65+ per hour 

JOB DESCRIPTION
Our Retail client with over $80B in annual revenue has over 2,000 stores, across 21 US states, with over 400,000 employees. This company is a leader in sustainable retailing with a passion for delivering excellence. By driving omni channel growth, efficiency in the shopping experience and continuing to develop with new technologies; this company is growing and developing continuing success. The leadership team strives for work-life balance for all its employees, with options for overtime if desired.

The ITOM Analyst III is responsible for the implementation and support of the ServiceNow ITOM solution specializing in event management, health log analytics and AIOPs. This analyst will develop integrations between ServiceNow and third-party solution in support to the configuration and implementation of ITOM event management and aiops across the enterprise. This analyst will configure event and alert management rules and remediation workflows as well as correlate alerts from various monitoring tools. This analyst will reduce incident volume using event management rules and restore services quickly applying aiops automation. This analyst will support operations teams in the reduction of alert noise across a single pane of glass view of enterprise operations. This analyst will develop and configure ServiceNow Health Log Analytics (HLA) and predictive aiops to proactively alert operations of potential impacts to operational performance and improve service availability.
RESPONSIBILITIES

• Develop and deploy ServiceNow AIOPS to enhance infrastructure monitoring, incident prediction, and automated resolution capabilities
• Development of ServiceNow ITOM solution (event management, aiops, hla) to reduce operational noise and outages and increasing service availability
• Collaborate with engineers and operations to ensure the overall success of the ITOM implementation
• Monitor data flow between ServiceNow ITOM and systems to ensure seamless dataflow and operational visibility
• Assist in creating documentation of integration processes, solutions, and design decisions for future reference and use by other engineers
• Resolve integration issues, ensuring high availability, performance, and security of the integration across the ITSM/ITOM platform
• Contribute to improving integration processes, practices, and standards, fostering a culture of continuous improvement within the team
• Stay informed about industry trends, emerging technologies, and best practices in system integration, using this knowledge to enhance your skills and contribute to the team's success

QUALIFICATIONS

• Bachelor’s Degree in Computer Science or Technical field
• Equivalent trainings/certifications/experience equivalency will be considered
• 3 or more years of equivalent experience in relevant job or field of technology
• Experience with orchestration and automation platform (ServiceNow orchestration and AIOPS, Ansible)
• Experience with monitoring tools (Datadog, Dynatrace, Solarwinds, Elk)
• Experience with ServiceNow Discovery and Cloud provisioning
• Experience with ServiceNow development and architecture including data structure, CMDB, creating workflows, process automation, scripting, and Flow designer
• Problem-solving skills, with a focus on learning to deliver high-quality, reliable, and efficient solutions
• Strong leadership skills, excellent written and verbal communication skills
• Ability to work independently

Preferred Qualifications:

• Post graduate degree, advanced training and or certifications in relevant field/s of study
• 3 or more years of experience in Agile teams and Product/Platform based operating model
• Strong experience with an AIOPS platform (ServiceNow)\ServiceNow Integration Hub Fundamentals Certification
• ServiceNow Flow Designer Fundamentals Certification
• ITIL Certification Foundations v.4
• Up-to-date knowledge of latest IT developments
• Experience in retail or grocery preferred