Customer Service Team Leader

Our client, a chemical distribution company that is headquartered in Germany is looking for a Customer Service Team Leader to join their team in their new Charlotte office. This person will be responsible for communicating with logistics and warehouse service providers, collaborating with the customer service and facilities business manager, and working closely with the sales team. They are looking for someone with industry experience, relevant customer service and management experience, and someone that can work well in a fast-paced environment.

 

Opportunity: Direct Hire

Location: Charlotte, NC

Schedule: Monday – Friday 8am-5pm (HYBRID)

Salary: $70,000 + discretionary bonus

Benefits:

• Health and Dental Insurance
• Eligible for 401k after 1 year of employment
• 20 PTO days + flexible federal holidays

 

Responsibilities:

• Responsible for overseeing the operation of the Customer Service function which includes communication with logistics and warehouse service providers.
• Collaboration with the Customer Service & Facilities Business Manager to ensure consistent and best practice within the company.
• Work closely with the sales team to ensure customer order fulfilment; ensure that all customer enquiries / complaints are dealt with in a timely manner.
• Ensure team members understand customer needs and deliver expected outcomes.
• Motivate, coach, develop, train new team members, monitor team performance and recommend areas for improvement.
• Retain responsibility for a number of customer accounts to keep abreast of current processes and procedures.
• To be a positive influence and contribute to the Customer Service management team culture.
• Ensure compliance with company policies and procedures.
• Keep key stakeholders informed of any potential concerns at all times.
• Report to management and make suggestions for improvements.

 

Qualifications:

• Bachelors Degree required.
• 1-2 years of management experience in client success or similar role.
• Experience with SAP and CRM software.
• Experience within the chemical, distribution, logistics, or manufacturing industry.

Category Code: JN003, JN037