Customer Service Representative | Payroll
Summary: CRG is partnered with a global, employee-focused organization in Charlotte, NC that is seeking a Customer Service Representative to join their team! The Customer Service Representative is responsible for assisting employees with payroll-related issues / questions via inbound and outbound calls. This individual will work in a team setting to complete tasks and communicate with managers to resolve issues. This position requires candidates to be comfortable in a fast-paced environment and have effective communication skills.
Opportunity: Contract-to-Hire
Location: Charlotte, NC (HYBRID – 2 days/week remote)
Pay: $17.00-$18.00/hour
Schedule: Monday - Friday 8am – 5pm

Responsibilities:

• Answer incoming calls according to established procedures and performance standards.
• Create work orders and capture structured data for each issue to provide audit trails and statistical analysis.
• Understand and follow documented departmental processes and established payroll guidelines.
• Address questions and issues presented by the field managers and escalate information to others as needed.
• Utilize internal systems and applications to adequately support the workload.
• Process and respond to emails according to standard procedures.
• Process off-cycle checks according to standard procedures.

Qualifications:

• 1-2 years of call center customer service experience
• Effective oral and written communication skills
• Comfortable working in a fast-paced environment
• Payroll processing knowledge preferred
• SAP experience preferred
• Bachelor’s degree preferred

Benefits:

• All W2 Employees who work an average of 30+ hours per week at CRG are offered the following benefits options!
• Medical, Vision, Dental, Life Insurance, and Long- & Short-Term Disability insurance is offered after 90 days of employment with CRG!
• We also offer a Flexible Spending Account (FSA) along with a Health Savings Account (HSA) with our medical plan. CRG matches the first $500 of the HSA contributions.
• CRG offers a 401K plan, with open enrollment quarterly (January, April, July, and October) after working at CRG for 90 days.
• CRG matches 100% of the first 3% of employee contributions to the 401K plan, plus 50% for the next 2% of contributions!

Category Code: JN003