Senior Help Desk Support
Location: Remote
Duration: 3 Months, Contract
Pay: $20+ per hour 

JOB DESCRIPTION  
Our global client, headquartered in Charlotte, NC, is a world class food service provider with a top notch, state of the art technology stack.  This innovative company provides employees with excellent work-life balance and prioritizes safety, health, and environment first.  This company provides an excellent benefits package and is recognized for their great culture.
RESPONSIBILITIES 

• Provides first level IT support for all end-users via telephone, email, or chat.
• Troubleshoots and resolves hardware, software, and voice/data communication systems issues.
• Escalates calls when appropriate.
• Writes concise, informative service tickets.
• Follows up on all tickets in a timely manner and pursues issues through to resolution.
• Requires experience using ticketing systems and writing technical support reports and documentation.
• Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers, and networks.

QUALIFICATIONS

• Active Directory experience
• Authentication experience - Windows PC Operating experience

NICE TO HAVE 

• Mac OS