Technical Delivery Manager
Location: Charlotte, NC – hybrid role; must be onsite Tuesdays and Thursdays
Duration: 6-month, Contract-to-hire
Pay: $40.00+/hr 

JOB DESCRIPTION  
Our global client, headquartered in Charlotte, NC, is a world class food service provider with a top notch, state of the art technology stack.  This innovative company provides employees with excellent work-life balance and prioritizes safety, health, and environment first.  This company provides an excellent benefits package and is recognized for their great culture.

The Technology Delivery Manager performs project management function and is responsible for managing the end-to-end implementation of retail front of house digital solutions, including Point of Sale, Kiosk, Ordering/Mobile, Digital Signage, Catering, Cashless products at our client locations across the U.S. This hands-on position supports strategic and tactical activities that must be balanced to achieve the desired results.
RESPONSIBILITIES 

• Prioritize and self-manage technology implementation projects assigned by the Team Lead.
• Ensure product implementation plans are developed and executed within agreed upon timelines.
• Ensure that project estimates are accurate, complete and that scope changes are documented, communicated, and approved in advance of the work being performed.
• Support other team members’ projects as needed to achieve team success.
• Communicate and lead calls and meetings with internal resources, external vendors, business operations and our client representatives to define and execute solutions.
• Maintain reporting and lead communications with the business and stakeholders regarding upcoming projects and ensure risks are identified and mitigated.
• Keep apprised of your project status, escalate concerns, and provide regular updates to the Team Lead via company implemented reporting methodologies.
• Adapt tools and processes to accommodate changes and improve accuracy and efficiency.
• Complete objectives and deliverables to align with company policy, organizational goals, and team strategic direction.

QUALIFICATIONS

• Bachelor’s Degree or equivalent work experience
• Project management certification preferred. i.e. PMP
• Minimum 5 years of technology project management experience
• Working knowledge of restaurant or retail technology and terminology including point of sale systems, kitchen management systems, and Internet access technologies
• Service oriented collaborative approach to customer and peer relationships
• Energetic self-starter able to work independently in a fast-paced environment.
• Highly developed sense of ownership, responsibility, and commitment to quality
• Proven ability to manage multiple projects and shifting deadlines in a large and disbursed environment.
• Effective organization, planning, problem solving and analytical skills.
• Strong communication, presentation, and relationship-building skills
• Approximately 50% of travel is required, including weekends and some holidays.