Help Desk Support: III (Senior)
Information Technology
Information Technology
Charlotte , North Carolina Contract May 2, 2023
Help Desk Support: III (Senior)
Location: Remote
Duration: 3 Months, Contract (Potential to convert/ extend)
Pay: $18.00 - 22.00/hr W2
JOB DESCRIPTION
Our global client, headquartered in Charlotte, NC, is a world class food service provider with a top notch, state of the art technology stack. This innovative company provides employees with excellent work-life balance and prioritizes safety, health, and environment first. This company provides an excellent benefits package and is recognized for their great culture.
This Candidate should be prepared to provide first level IT support for all end-users via telephone, email, or chat. This Candidate must also be able to troubleshoot and resolve hardware, software, and voice/data communication systems issues. This Candidate must escalate calls when appropriate as well as write concise, informative service tickets and follow up on all tickets in a timely manner and pursues issues through to resolution. This position requires experience using ticketing systems and writing technical support reports and documentation and must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers, and networks.
REQUIRMENTS:
Location: Remote
Duration: 3 Months, Contract (Potential to convert/ extend)
Pay: $18.00 - 22.00/hr W2
JOB DESCRIPTION
Our global client, headquartered in Charlotte, NC, is a world class food service provider with a top notch, state of the art technology stack. This innovative company provides employees with excellent work-life balance and prioritizes safety, health, and environment first. This company provides an excellent benefits package and is recognized for their great culture.
This Candidate should be prepared to provide first level IT support for all end-users via telephone, email, or chat. This Candidate must also be able to troubleshoot and resolve hardware, software, and voice/data communication systems issues. This Candidate must escalate calls when appropriate as well as write concise, informative service tickets and follow up on all tickets in a timely manner and pursues issues through to resolution. This position requires experience using ticketing systems and writing technical support reports and documentation and must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers, and networks.
REQUIRMENTS:
- Active Directory experience
- Authentication experience - Windows PC Operating experience
- Mac OS