Data Entry Specialist

This Non-Clinical Admin Support role will be expected to utilize professional/business process knowledge in providing support services to the entire Utilization Management clinical team. This person is responsible for collecting and entering incoming information from clinical service authorization requests submitted by fax and over the phone, managing patient related data, utilizing established workflows. The job requires a combination of customer service capabilities, patient advocacy, personal skills in telephonic communication, computer skills, problem solving ability and clinical knowledge.

Opportunity: 2 month contract
Schedule: M-F (8-5)
Compensation: 20/hr

AREAS OF RESPONSIBILITY

• Triaging and responding to incoming phone calls providing information and assistance to meet the caller’s needs
• Accessing care management documentation systems for data entry and to support the existing programs and processes by collecting information, utilizing appropriate department policies, procedures, and guidelines specific to members’ eligibility, benefits, and contracts
• Identifying and referring service requests to the appropriate clinical team member based on established processes
• Consulting and accepting guidance from appropriate clinical team members
• Documenting in a standardized format in the care management documentation systems in a timely, accurate and thorough manner
• Supporting a team atmosphere
• Performing intake of service requests from providers or members received electronically, or via telephone or fax

QUALIFICATIONS

• Experience in a medical office or other clinical/office setting
• Effective written and verbal communication skills
• Bachelors Degree preferred

Category Code: JN002, JN003