Leave of Absence Coordinator (Customer Service Representative) – HYBRID schedule!
Summary: CRG has recently launched a search for a customer service guru for a Leave of Absence Coordinator role at a large international client of ours in the Charlotte area! This person will be able to work two days REMOTE and will be responsible for managing calls and emails and obtaining, reviewing and submitting documents from internal employees who need to take a leave of absence from work (maternity leave, disability leave, medical leave, etc.). This role offers amazing benefits while on contract and once permanent! (see below!) Also, If you know any friends who are interested, we offer a $100 referral bonus check if we hire them.
Opportunity: Contract to Hire!

Location: Charlotte, NC (Airport area) – HYBRID SCHEDULE! (M/F REMOTE & T/W/TH onsite)
Pay: $17-18/hourly to start and $42,000 upon converting permanent!
Hours: Monday - Friday (8am-5pm)
Training: 100% on site for 2-3 weeks
CRG Benefits for Contractors after 90 days:

• 401K plan, where CRG matches 100% of the first 3% and 50% of the next 2% of employee contributions!
• Competitive Medical, Vision, & Dental insurance plans - Flexible Spending Account (FSA) along with a Health Savings Account (HSA) with our medical plan. CRG matches the first $500 of the HSA contributions.
• FREE 30K Life Insurance policy
• Long- & Short-Term Disability

Company Benefits once converted PERMANENT:

• 401K: 50% company match on the $1 up to 6% - company pays $0.35 on the $1 up to 6% with the option to provide an additional $0.15 (which typically gets paid out!)

• 3 weeks PTO/Sick Days + 12 Paid Holidays + 3 Paid Half Days
• FREE Starbucks, breakfast, and lunch onsite daily
• 100% premium coverage for you AND your dependents - Dental, Vision, & Health Insurance (multiple plans)
• FREE Life Insurance Policy
• Long- & Short-Term Disability
• FREE Lifestyle Health Coaching & Wellness Rewards
• Employee Assistance Program (EAP)

Responsibilities:

• Manage calls regarding leave of absence in a timely manner.
• Research and resolve discrepancies between associates and leave request.
• Maintain leave of absence documentation, files and data.
• Reviews medical certification to determine leave approval
• Coordination of Salaried Short-Term Disability with Corporate payroll
• Compiles employee data and submits information regarding any state leave.
• Monitors and tracks leave of absences and follows up on required paperwork such as medical certification, request for extended leave, and other required information.
• Works with Unit Managers, Human Resources, and Benefit Team keeping them informed of any employee’s leave of absence.

Qualifications

• Customer Service and Call Center Experience
• Strong Typing Skills with attention to detail
• Must be familiar with MS Office, Excel

Category Code: JN002, JN003
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