A global CRG client in the High Point, Greensboro, NC area is looking for a Service Center Supervisor to join their growing team.  This well-known company offers an very comprehensive benefit package and opportunities to learn and grow with the company.  The purpose of this position is to lead a highly energetic team that works with innovation, creativity, and Lean activities. The function is responsible for securing the quality level of process and continuous improvement of the Service Center team.

COMPENSATION 

• $68,000-$75,000 plus 5% bonus
• On site 

JOB FUNCTIONS:

• Act as an inspiring leader; attract, motivate, develop and retain talent.
• Drive team actions to secure high operational performance, productivity and process development.
• Use and lead the team to use Lean principles to develop and implement solutions to perform based on our KPIs.
• Drive team initiative to continuously improve processes to support end to end supply chain development.
• Coach the team to resolve escalations and act as the first point of contact for the team members.
• Identify recurring problems that should be escalated to collaborate with auditor and management to perform RCA and define a sustainable solution.

RESPONSIBILITIES AND AUTHORITIES:

• Develop the team to achieve quality excellence by describing, working according to, auditing and continuously improving our processes.
• Continuously evaluate processes and take actions to ensure they are effective, productive, and follow Lean principles.
• Coach the team to continuously listen to our customers and stakeholders to understand their needs, and promptly implement sustainable improvements in our operations based on these needs.
• Report operational feedback and reporting to management.
• Serve as first level “Go To” person for all escalations. Monitoring status, providing stakeholders and management updates through and until resolution of issue. Work to de-escalate and handoff to standard level support.
• Liaison for the Service Center process between Back Order Recovery team, the Warehouse, Material planning, SPE, etc, ensuring workflow is implemented and streamlined, thereby minimizing down time for the end user/Customer.
• Responsible to support Human Resource management (development) for all Service Center team members. Provide corrective action plan when necessary to prevent future deviations within group.
• Assist in maintaining policies and procedures for Service Center.
• Support construction of and review of team engagement surveys.
• Manage schedules, ETO inquiries, and time approval for the team to ensure adequate coverage.
• Lead and act according to Volvo values, drive change and promote diversity.

EDUCATION AND EXPERIENCE:

• BA/BS degree in Logistics, Supply Chain Management, Business Administration or a related field, required.
• MS degree in Logistics, Supply Chain Management, Business Administration or a related field, preferred.
• Minimum 3 years of relevant logistics, Service Center and/or supply chain experience. Preferably in the automotive, truck industries.
• Supervisory experience preferred.
• Demonstrated abilities in the Volvo Leadership competencies.

SKILLS:

• Advanced proficiency working with:
• Microsoft Excel (logic, lookup, reference formulas and visual basic)
• Microsoft 365 (Outlook, SharePoint, Power Automate, Teams, etc)
• Power BI
• Visio
• Demonstrated fully proficient to expert proficiency in analytics and ability to query and combine multiple data sources for dynamic End to End trend analysis, problem solving, and optimization.
• Demonstrated fully proficient to expert proficiency in Lean process development, implementation, and improvement across multiple functions/teams.
• Demonstrated ability to drive change, to set demanding targets and to motivate teams and individuals to deliver on set targets.
• As all documentation is in English, proficiency in the English language is required.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Skilled in recruitment, development, and management of talent.
• Strong communicator with good influencing skills, with ability to create trust and cooperation despite cultural differences.
• Self-propelled, planning and execution skills and the ability to independently drive and solve complex tasks.