Director of Operations and Fulfillment

Pay: $65,000 - $80,000 – not much flexibility there

Location: Greensboro, NC

Benefits:

• Hybrid Remote Schedule!
• Health, Vision, Dental, 401K,
• PTO PLUS Holidays and Sick Time
• Tuition Reimbursement…. and more!

Director of Operations and Fulfillment Responsibilities

• Act as liaison between senior leadership and the production staff.
• Compile and prepare information or data in a timely manner as needed by management.
• Possess a willingness to accept other duties as assigned by management.
• Responsible for the day-to-day management of the various Team Leaders each of whom have direct responsibility for the daily production of reports
• Collaborate with teams to problem-solve operational issues such as order fulfillment, system configuration issues, training issues, workflow, etc.
• Develop a deep understanding of systems, system integrations, data flows and processes that support fulfillment and operations
• Formulate strategy that improves performance including an understanding of how technology plays a key role in process improvement.
• Identify strategic opportunities to reduce operations costs and optimize operational processes and lead functional teams/vendors to execute approved opportunities
• Work with senior leadership to develop and implement operational management systems, processes, and best practices to include the creation and ongoing management of Key Performance Indicators (KPI) used in evaluating processor and system performance.
• Work closely with the information technology team participating in calls and demos where needed
• Procuring resources and managing the network of providers.
• Understanding of compliance to include the FCRA and all federal, state, and local regulations and the critical role that compliance plays in operations.
• Ability to understand and examine financial data to assist in cost management and the improvement of profitability.
• Follow all company policies and procedures including all standards associated with the PBSA Accreditation and lead by example in doing so with the management of the operation.
• Set the tone for the team by expressing a positive team-oriented attitude with an emphasis on cooperation.
• Working with the Team Leaders, assist in the development of a training and orientation program for new hires and ongoing training for existing employees.

Director of Operations and Fulfillment Requirements

• College Degree preferred
• 5+ years in management in customer service organization
• 2+ years of Banking industry experience 
• PBSA Advanced FCRA Certification or completion of certification after hire.
• Capability of being the Liaison between IT, vendors, and the business
• Understanding of court terminology as well as an appreciation of the various jurisdictional court differences.
• Ability to work cross functionally
• Strategic planning, creating reporting for the organizational needs 

Category Code: JN037