Senior Encompass Administrator
Information Technology
Charlotte North Carolina Direct Hire Apr 16, 2021

Senior Encompass Administrator

Direct Hire

Location: 100% Remote (Must be comfortable with East Coast Hours)

Salary: $120,000-$130,000

We are looking for a Sr. Encompass Administrator. This role is integral to the success of our LOS ecosystem. The Encompass Administrator will report directly to the Application Development Manager, and will work closely with all internal stakeholders revolving around the LOS including: Operations team, Compliance, Software Development, Project Management, Loan Officers, etc


  • Act as primary Interface between Company and Ellie Mae
  • Design, document, configure, test, and deploy approved Change Requests and Enhancements
  • Create workflows, input forms, custom fields and document business cases for functional requirements of system.
  • Lead the process for creating new Encompass functions/capabilities
  • Review upcoming Encompass changes and impacts to the system
  • Create and maintain business rules, including advanced coding as necessary
  • Integrate 3rd party vendors and services
  • Perform system analysis to determine the impact of proposed solutions
  • Monitor system performance and advisories and internal Encompass requests within SLA
  • Maintain and audit user access and security and support change management
  • Review and Maintain Policies & Procedures for Information Security and Disaster Recovery
  • Maintain key reporting and development standards with System Management
  • Making recommendations on system changes and optimizations
  • Reviewing and managing business requirement documents and functional requirements and proposing solutions
  • Collaborate with internal constituencies for continuous improvement
  • Maintain users, roles, profiles, security settings, and loan setup settings


  • 3+ years Ellie Mae Administration experience
  • Bachelor’s degree preferred
  • Conceptual familiarity with Encompass Partner Connect APIs
  • In-depth understanding of the mortgage industry and loan origination life cycle
  • Familiarity with Pricing engine integrations and Ellie Mae Next-Gen
  • A team player with versatility, flexibility and a willingness to work within constantly changing priorities
  • Skilled in configuring Milestones and Personas, building Input forms, reports, dashboards, views and advanced coding of business rules
  • Clear, concise, and professional written and verbal communication
  • Strong problem-solving and analytical ability with business process and procedures
  • Demonstrated success in a fast-paced, high-stakes environment
  • Ability to manage priorities and workflow
Category Code: JN008