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Road Service Coordinator
Customer Service
Charlotte ,  North Carolina Contract To Hire Nov 11, 2026

Road Service Coordinator
Location: Charlotte, NC (Remote options available for qualified candidates)
Pay: $23–$25/hour, depending on experience
Employment Type: Contract-to-Hire

Position Overview
We are looking for a Road Service Coordinator to support nationwide emergency roadside service operations for intermodal chassis. This position is responsible for responding to customer service requests, identifying mechanical issues, and coordinating roadside repairs with service vendors.

The ideal candidate will have a mechanical background, preferably with experience working with chassis, trailers, fleet management, or other heavy equipment. This role is best suited for someone who understands mechanical systems and enjoys problem-solving in a fast-paced environment.

Available Shifts

  • Shift 1: Monday–Friday, 9:00 PM – 5:00 AM

  • Shift 2: Tuesday–Saturday, 10:00 PM – 6:00 AM

Candidates must specify their preferred shift when submitting their resume.

Training Requirements

  • First week of training must be completed onsite at the Charlotte, NC office.

  • Training will take place Monday–Friday, 9:00 AM – 5:00 PM.

  • Remaining training will be remote and may follow daytime hours or the employee's assigned shift.

Key Responsibilities

  • Respond to customer requests by phone, email, and chat regarding roadside service needs.

  • Manage a high-volume email queue and ensure timely responses.

  • Identify and assess mechanical issues with intermodal chassis.

  • Gather information to determine the nature and location of equipment breakdowns.

  • Coordinate and dispatch service vendors to complete roadside repairs.

  • Track service requests from the initial report through completion.

  • Maintain accurate records of roadside service events.

  • Communicate with customers and vendors to provide updates and resolve issues.

  • Follow up to ensure repairs are completed in a timely manner.

  • Provide after-hours support for roadside service requests as assigned.

  • Perform additional duties as needed.

Qualifications

  • Previous hands-on mechanical experience with intermodal chassis is strongly preferred.

  • Strong understanding of chassis components, trailers, or mechanical systems.

  • Experience in fleet management, road service, transportation, or equipment maintenance is a plus.

  • Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

  • Strong communication and customer service skills.

  • Excellent problem-solving and decision-making abilities.

  • Ability to multitask and manage multiple service requests simultaneously.

  • Ability to remain calm and organized in a fast-paced environment.

  • Comfortable working independently and as part of a team.

Education: High school diploma or equivalent required. Bachelor's degree preferred.

Additional Requirements

  • Must be able to travel to Charlotte, NC for the first week of onsite training.

  • Must be available to work the assigned Eastern Time Zone schedule, regardless of location.

  • This position must be the candidate's primary job. Candidates should not plan to work another job during their off hours.

  • Must successfully pass a background check, drug screening, and motor vehicle record (MVR) check.

Compensation

Starting pay is $23–$25/hour, depending on experience. Higher compensation may be available for candidates with extensive mechanical, chassis, or fleet management experience.

This is a contract-to-hire opportunity with the potential for permanent employment.

Category Code: JN003
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SeniorityLevel: Associate