Customer Service Representative
Our client, a leading transportation and logistics company, is seeking a Customer Service Representative to join their team! This person will be responsible for managing customer onboarding and account setup by maintaining profiles, validating requirements, configuring billing settings, and confirming billing details with Accounts Payable contacts. This person will also monitor customer requests, support EDI/API onboarding, and review credit utilization while coordinating escalations as needed.

Opportunity: 26 week contract
Schedule: Monday through Friday between 6am-6pm (need to be flexible to work a variety of shifts during these times)
Location: Chattanooga, Tennessee 
Payrate: $20-$27/hour

Responsibilities:

• Create and maintain customer profiles
• Validate all customer setup requirements following established onboarding procedures
• Configure customer billing settings, billing rules, and operational requirements.
• Confirm billing requirements with customer Accounts Payable contacts.
• Monitor and process inbound requests via email.
• Assist with EDI and API onboarding activities.
• Review customer credit utilization and coordinate escalations when necessary.

Qualifications:

• 2+ years of experience in customer service
• Experience with Microsoft Office products such as Word, Excel and Outlook
• 1 year of transportation industry experience preferred
• Professional communication skills and phone etiquette
• Familiarity with CRM technology such as Salesforce preferred