Customer Service
Customer Service Representative II
Location: Swedesboro, NJ
Pay: $17.00–$20.00/hour
Schedule: Open availability for 8-hour shifts. Sundays are always off, with one additional weekday off that may vary based on business needs.
Position Summary:
We're seeking a customer-focused professional to support customers, drivers, and internal teams in a fast-paced logistics environment. This role involves handling inbound customer inquiries, tracking deliveries, resolving issues, processing order changes, and ensuring a positive customer experience. The ideal candidate is organized, thrives while multitasking, and enjoys solving problems. A strong work ethic is essential, and bilingual English/Spanish candidates are encouraged to apply, though it is not required.
Key Responsibilities:
- Respond to customer inquiries via phone and email
- Resolve customer concerns professionally and efficiently
- Track deliveries and provide shipment updates
- Process order changes and cancellations
- Verify shipment documentation and support daily operations
Qualifications:
- At least 1 year of customer service experience, preferably in a call center or high-volume environment
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Strong communication, organizational, and problem-solving skills
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent preferred
- Bilingual English/Spanish is a plus, but not required