Accounts Payable Supervisor
Accounts Payable
Accounts Payable
Charlotte , North Carolina Contract Apr 14, 2026
Accounts Payable Supervisor
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
Opportunity: Direct Hire
Location: Charlotte, NC
Schedule: Monday – Friday (HYBRID schedule, 2 days remote)
Responsibilities:
Qualifications:
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
Opportunity: Direct Hire
Location: Charlotte, NC
Schedule: Monday – Friday (HYBRID schedule, 2 days remote)
Responsibilities:
- Supervise AP Help Desk team and ensure service level agreements (SLAs) are consistently met
- Monitor and ensure timely resolution of help desk phone inquiries and work order cases
- Track team performance, workload volume, and overall help desk productivity
- Resolve and support complex inquiries and escalated issues related to AP cases and requests
- Provide hands-on support by managing calls and work orders as needed
- Maintain comprehensive knowledge of help desk functions to provide cross-functional support
- Foster strong communication with internal customers, cross-functional teams, and leadership
- Lead implementation of new policies and procedures while promoting best practices
- Act as a liaison between internal/external stakeholders and internal departments
- Support leadership in developing efficient strategies for handling inquiries and requests
- Generate and analyze weekly and monthly reporting to track performance and trends
- Assist with onboarding and training of new team members
- Support various projects and initiatives as needed
- Manage team scheduling to ensure adequate coverage during operating hours
- Oversee daily operations, including phone availability, messaging, and document processing
Qualifications:
- Four-year degree in Accounting or Business
- Three years of Accounts Payable experience combined with one-year supervisory experience, preferred
- Customer Service, detail-oriented, and analytical problem-solving skills
- Proven ability to work efficiently and effectively under pressure in a fast-paced environment
- Proficient in Microsoft Office, Support Desk and Database systems
Category Code: JN001
#LI-BL1
#LI-BL1