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Associate Sales Coordinator
Customer Service
Kohler ,  Wisconsin Contract Feb 27, 2026
Associate Sales Coordinator
Our Manufacturing & Energy Solutions client in Kohler, WI, is seeking an Associate Sales Coordinator to join their team! This person will manage the end-to-end order lifecycle in SAP, including order entry, shipment coordination, export documentation, billing support, and invoice reconciliation. This role oversees domestic and international logistics, maintains trade compliance, resolves post-sale issues, and partners cross-functionally to track projects, clear backlogs, and improve operational efficiency.

Opportunity: Open-ended contract (potential to go perm)
Location: Kohler, WI
Schedule: Monday – Friday 8am-5pm (HYBRID 3 days on-site)
Compensation: $21-$23/hour

Responsibilities:
  • Order Processing: Enter and manage customer purchase orders in SAP, ensuring accuracy in pricing, terms, delivery details, and compliance with company policies.
  • Shipping Coordination: Create and manage outbound shipments in SAP; collaborate with Logistics to meet service-level timelines.
  • Export Documentation: Prepare and validate commercial invoices, packing lists, certificates of origin, and customs declarations in compliance with international trade regulations.
  • Logistics Management: Coordinate ocean, air, and ground shipments, including freight quotes, Incoterms, carrier communication, and adherence to global compliance standards.
  • Billing & Commission Support: Review, validate, and route documentation for commission and billing processes in partnership with analysts or senior coordinators.
  • Issue Resolution: Address post-sale issues such as invoice discrepancies, returns, freight claims, and short-ship or damage claims.
  • System Utilization: Use SAP to manage sales orders, shipments, billing data, and progress payments throughout the project lifecycle.
  • Customer Portal Management: Maintain customer portals for order entry, shipment tracking, and invoice retrieval; update portal guides to ensure accuracy and reduce errors.
  • Invoice Reconciliation: Monitor aged invoices, escalate overdue accounts, and collaborate with Finance for resolution.
  • Record Maintenance: Maintain accurate customer records, including order history, shipping preferences, Incoterms, and compliance documentation.
  • Project Tracking: Monitor project progress from order booking through delivery, ensuring timely updates and milestone accuracy.
  • Backlog Management: Identify and resolve order holds, delays, or data discrepancies.
  • Communication: Provide proactive updates to distributors/customers and stakeholders regarding order status and issue resolution.
  • Process Improvement: Recommend and implement improvements to enhance billing accuracy, operational efficiency, and customer satisfaction.

Qualifications:
  • Associate’s degree or equivalent experience in business, supply chain, or related field preferred
  • 1–2 years of experience in sales support, customer service, or order management preferred.
  • Proficiency in SAP and experience with configurable products preferred.
  • Strong communication and organizational skills with a customer-first mindset.
  • Ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.
  • Familiarity with international shipping processes, export documentation, or Incoterms is a plus.
Category Code: JN002, JN003
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