Collections Coordinator
Our Consumer Packaged Goods client that boasts a brand that resonates worldwide, has a history that spans over a century. Headquartered in Charlotte, NC with over 17,000 employees, the organization values diversity, inclusion, and collaboration, where individuals can grow, contribute, and make a difference. Over the past 9 years, CRG has helped hire over 100 employees at this company, which offers competitive employee benefits and perks, ranging from wellness programs and annual bonus and merit increase potential to free access to popular refreshments onsite!

Opportunity: 6-month contract
Location: Charlotte, NC
Schedule: Monday – Friday 8am -5pm (First week on-site, up to 3 weeks hybrid, and then 100% remote)
Payrate: $23-$24/hour

Responsibilities:

• Tracks customer payment platforms, dispute activity, and internal reporting to identify missed invoices and past-due balances; initiates outreach to resolve delinquencies and provides recommendations to leadership regarding account restrictions.
• Analyzes aging reports and enterprise financial systems to build and prioritize daily collection worklists.
• Serves as a point of contact for customers requesting invoice copies or statements, collaborating with sales team to address billing discrepancies such as tax questions or inaccurate account data.
• Acts as a liaison for sales teams when questions arise related to payment status, returned payments, or order release limitations.
• Leads resolution efforts with customers, internal teams, and collection partners for broken payment commitments, including evaluating when escalation to external collection agencies is appropriate.
• Conducts regular customer account reviews with collection teams to identify accounts paying outside of standard terms and develop targeted recovery strategies.

Qualifications:

• 1-3 years Business to Business collections experience.
• At least 1 year SAP experience.
• Salesforce experience with customer service tickets.
• Intermediate Microsoft Excel (ability to understand and create spreadsheets for AR Aging purposes).
• 1-3 years of experience handling customer billing inquiries/disputes.