Customer Service Representative
Customer Service
Customer Service
Brookshire , Texas Contract Dec 2, 2025
Customer Service Representative
Our transportation and logistics client is seeking a Customer Service Representative to join their team. The role oversees 30–40 daily delivery routes, maintaining constant communication with driver teams to keep schedules on track, reroute as needed, and document any issues or non-compliance. It serves as a key liaison between customers, drivers, and contractor leadership by managing delivery updates, handling escalations, and ensuring a positive service experience.
Location: Brookshire, Texas
Duration: 19 Weeks
Shift Details: Two shifts could be rotated from 6:00 am to 2:00 pm 10:30 am to 7:00 pm
Pay Rate: $19.00 - $20.00
Responsibilities:
Qualifications:
· Fluent in Spanish and English — must be able to speak, listen, and translate clearly in both languages.
· 3+ years in dispatch, field operations, or logistics.
· Strong phone presence — assertive, calm under pressure, and capable of influencing others.
· Comfort working in a warehouse environment with live driver communication.
Category Code: JN003
#LI-MS1
Our transportation and logistics client is seeking a Customer Service Representative to join their team. The role oversees 30–40 daily delivery routes, maintaining constant communication with driver teams to keep schedules on track, reroute as needed, and document any issues or non-compliance. It serves as a key liaison between customers, drivers, and contractor leadership by managing delivery updates, handling escalations, and ensuring a positive service experience.
Location: Brookshire, Texas
Duration: 19 Weeks
Shift Details: Two shifts could be rotated from 6:00 am to 2:00 pm 10:30 am to 7:00 pm
Pay Rate: $19.00 - $20.00
Responsibilities:
- Monitor 30–40 daily routes and stay in direct phone contact with driver teams during deliveries.
- Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues.
- Address driver performance concerns and escalate to contractor leadership if teams are unresponsive or non-compliant.
- Maintain real-time awareness of route exceptions, delays, and customer escalations.
- Communicate with customers during in-home deliveries when drivers need assistance explaining services.
- De-escalate complaints and clarify expectations.
- Act as a liaison between the customer and driver teams to preserve the experience and protect the brand.
- Direct driver teams returning from their routes on trash segregation and haul-away drop zones.
- Ensure drivers complete the Costco check-in process before leaving.
- Identify and report any non-compliance or missing assets.
- Serve as lead over CSR support staff during shift; provide direction and escalation support.
- Capture daily service disruptions, late departures, and unscanned badges.
Qualifications:
· Fluent in Spanish and English — must be able to speak, listen, and translate clearly in both languages.
· 3+ years in dispatch, field operations, or logistics.
· Strong phone presence — assertive, calm under pressure, and capable of influencing others.
· Comfort working in a warehouse environment with live driver communication.
Category Code: JN003
#LI-MS1