Domestic Collections Coordinator
Our Transportation and Logistics client, with an annual revenue of nearly $80 million, has generated consistent growth through expansion, acquisition, and innovation. It currently has over 500 locations and is the largest intermodal equipment provider in the industry. Since 2014, CRG has placed over 200 employees within this organization, which is consistently rated high among its employees for having an excellent benefits package, collaborative work culture, and passion for giving back to the community.

Opportunity: Direct Hire
HYBRID Schedule: Monday – Friday (2 days Remote)
Location: Charlotte, NC
Salary: $70,000 - $75,000 + bonus

Responsibilities:

• Perform Collection activities on all accounts that have an outstanding balance to reduce past due balances and meet goals.
• Provide customers with completed dispute information; return completed dispute form along with applicable credit memos.  Communicate any feedback from customer on resolved disputed items.  Follow-up internally with outstand customer disputes.
• Contact customers via phone and e-mail to establishes reason for past due account situation; make arrangements for payments to bring account current.
• Provide customers with payment options and verify payment status of outstanding invoices.
• Document all customer interactions and collection activities in the system.
• Recommend accounts for shutout and release.
• Review and make recommendations to leadership on delinquent accounts.
• Resend invoices and statements as required.
• Review credits on account and contact the customer to obtain remittance details. Coordinate with the payment application team to ensure payments are applied correctly.
• Forward disputed invoices to appropriate parties for resolution.
• Provide updates to customers regarding registration and insurance status.
• Communicate with internal stakeholders to ask for assistance in collection efforts and to resolve customer issues/disputes that are hindering collection efforts.

Qualifications:

• High School Diploma required.
• 5+ years of business-to-business collections managing high-value portfolios.
• Must have excellent communication skills, both verbal and written.
• Experience working within logistics, manufacturing, supply chain, or transportation preferred.
• Proficiency with Microsoft Office including strong Excel skills
• Experience with SAP, Oracle, Microsoft Dynamics, or NetSuite preferred.