Customer Success Analyst
Information Technology
Information Technology
Charlotte , North Carolina Contract To Hire Sep 15, 2025
Customer Success Analyst
Location: Toronto, CA or Charlotte, NC
Duration: 12-month Contract with high likelihood of extension or conversion
Compensation: $28-32/hour W2
Are you passionate about turning data into meaningful insights and enhancing client relationships? Our client— an industry leader in foodservice and hospitality—is seeking a dynamic Customer Success Analyst to support their cutting-edge Data-as-a-Service platform. This pivotal role offers the chance to work with a focus on driving supplier engagement and satisfaction within the foodservice industry with a clear growth path! If you're an analytical thinker with a proactive mindset eager to grow into a customer-facing role, this is your opportunity to make a real impact in a fast-growing, innovative environment.
What You Will Do:
Required Skills:
Ready to harness the power of data to transform the foodservice landscape? Apply now and become part of a visionary team where your insights fuel meaningful growth and innovation!
Category Code: JN008
#LI-MD1
Location: Toronto, CA or Charlotte, NC
Duration: 12-month Contract with high likelihood of extension or conversion
Compensation: $28-32/hour W2
Are you passionate about turning data into meaningful insights and enhancing client relationships? Our client— an industry leader in foodservice and hospitality—is seeking a dynamic Customer Success Analyst to support their cutting-edge Data-as-a-Service platform. This pivotal role offers the chance to work with a focus on driving supplier engagement and satisfaction within the foodservice industry with a clear growth path! If you're an analytical thinker with a proactive mindset eager to grow into a customer-facing role, this is your opportunity to make a real impact in a fast-growing, innovative environment.
What You Will Do:
- Support over 30 food and beverage suppliers by providing actionable insights and technical support.
- Assist with onboarding and training, ensuring smooth transitions for new clients.
- Build and refine reports using MS Excel and other tools to identify opportunities for growth.
- Review and verify data accuracy, ensuring high-quality insights.
- Prepare engaging presentations for supplier meetings and internal leadership.
- Collaborate across teams—including Customer Success, Insights, Product, and Development—to optimize processes.
- Contribute to tools and workflows to enhance scalability and efficiency.
- Grow into a Customer Success Manager by learning industry nuances and building client relationships.
Required Skills:
- Bachelor’s degree in Business, Analytics, Data Science, or a related field preferred.
- 1–2 years of experience in an analyst, coordinator, sales support, or customer-facing role.
- Strong proficiency in MS Excel, including data cleaning, formulas, and report creation.
- Ability to interpret complex data, tell a compelling story, and derive actionable insights.
- Excellent organizational skills with keen attention to detail.
- Effective written and verbal communication skills.
- A collaborative team player with a positive, "no task too small" attitude.
- Familiarity with Salesforce, Power BI, or similar tools.
- Experience in CPG, retail, SaaS, or related industries.
Ready to harness the power of data to transform the foodservice landscape? Apply now and become part of a visionary team where your insights fuel meaningful growth and innovation!
Category Code: JN008
#LI-MD1