Payroll Research Specialist
Payroll
Payroll
Charlotte , North Carolina Contract To Hire Sep 12, 2025
Payroll Research Specialist
Job Summary: CRG is hiring a Payroll Research Specialist for a large client in SW Charlotte on a hybrid schedule. In this role, you will serve as the second level of support for payroll activities, supporting managers across the United States with various customer service, accounting, finance, and audit duties. College graduates with call center and large company payroll experience, this could be a great fit for you!
Company Summary: Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating 30+ years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 300 employees within the last 9 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
Opportunity: 6-month contract-to-hire
Compensation: $24-25/hour
Location: Charlotte, NC (HYBRID – 3 days onsite, 2 days remote)
Schedule: Monday-Friday with monthly rotating shifts 8-5, 9-6, 8:30-5:50
Benefits Upon Conversion:
Qualifications:
Job Summary: CRG is hiring a Payroll Research Specialist for a large client in SW Charlotte on a hybrid schedule. In this role, you will serve as the second level of support for payroll activities, supporting managers across the United States with various customer service, accounting, finance, and audit duties. College graduates with call center and large company payroll experience, this could be a great fit for you!
Company Summary: Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating 30+ years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 300 employees within the last 9 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
Opportunity: 6-month contract-to-hire
Compensation: $24-25/hour
Location: Charlotte, NC (HYBRID – 3 days onsite, 2 days remote)
Schedule: Monday-Friday with monthly rotating shifts 8-5, 9-6, 8:30-5:50
Benefits Upon Conversion:
- PTO: 3 weeks of Vacation/Sick Days + 12 Paid Holidays + 3 Paid Half Days
- High-quality yet affordable Health, Dental, & Vision Insurance
- Pet Insurance
- FREE Life Insurance Policy and Short & Long-Term Disability
- FREE Discount Program, Wellness Rewards, Lifestyle Health Coaching, & Employee Assistance Program
- Tuition/Continuing Education Reimbursement
- Pre-Tax Commuter Benefits
- 401K: 50% potential company match on the $1 up to 6%
- Research and resolve work orders from the customer service team and assist customer service associates, when necessary, on incoming calls.
- Mentor associates with work order resolution as needed.
- Review work orders’ activity logs for detail and accuracy and coach associates when missing or inaccurate information is uncovered.
- Perform real-time root cause analysis on each issue to identify gaps in existing solutions and collaborate on new preventive solutions.
- Implement planned, intentional process reviews, seeking options to automate manual work and eliminate unnecessary, outdated, or redundant processes.
- Document current processes and procedures.
- Find opportunities to reduce volumes and improve accuracy on team and within time and attendance system.
- Monitor off-cycle count for time submission errors in time and attendance solution with concentration on volume reduction.
- Assist with audit review and work with other payroll teams to modify and improve existing audits as well as creating new audits.
- Perform designated backup responsibility for various projects and tasks as needed.
- Prepare planned training courses for weekly operations meetings.
Qualifications:
- Bachelor’s degree required
- 1 year of Customer Service/Call Center experience
- Large volume payroll environment experience (SAP payroll strongly preferred)
- Excellent communication and documentation skills
- Ability to work in a confidential environment
- Knowledge of Microsoft Office package (Excel, Access, Outlook)
Category Code: JN003, JN001
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