CWR-Customer Service Rep II
Customer Service
Customer Service
Orlando , Florida Contract Jul 2, 2025
Bilingual Customer Service Representative
Location: Orlando, Florida 32809
Duration: 3+ months
Shift Details: Saturday through Friday (Shifts Vary (5:00am-2:00pm)(9:00am-6:00pm)(10:00am-7:00pm) Depending on the needs of the business).
Pay Rate: $17/hr
JOB DESCRIPTION
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
RESPONSIBILITIES
Location: Orlando, Florida 32809
Duration: 3+ months
Shift Details: Saturday through Friday (Shifts Vary (5:00am-2:00pm)(9:00am-6:00pm)(10:00am-7:00pm) Depending on the needs of the business).
Pay Rate: $17/hr
JOB DESCRIPTION
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
RESPONSIBILITIES
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
- High school diploma or equivalent
- Experience with Microsoft Office and other business-related applications
- Experience in a call center environment
- Bilingual English/Spanish
- Strong customer service skills with the drive to resolve issues
- Excellent organizational skills
- The ability to thrive under pressure while delivering solutions that exceed customer expectations