Customer Service Representative
Location: Tucker, Georgia
Hours: 12am-8pm
Compensation: $21.00 hour
Duration: Contract

JOB DESCRIPTION
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we meet our commitments and delight our customers at every step of the experience
RESPONSIBILITIES

• Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals
• Support the building and developing of an effective and high-performance team
• Maintain daily and weekly statistics for individual direct reports
• Analyze department results
• Troubleshoot operational problems with delivery teams
• Complete team reports as required
• Identify and analyze escalated problems and provide guidance to direct reports for resolution
• Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow-up and customer satisfaction

• 4 years of experience in customer service role troubleshooting and handling complex transactions with 1-year team lead experience
• Strong Experience with Microsoft Office applications with a focus in Excel but also (Word & Outlook)

• Experience in a call center environment
• Bilingual English/Spanish (preferred)