Payroll Research Specialist
Payroll
Payroll
Charlotte , North Carolina Contract To Hire Apr 22, 2025
Payroll Research Specialist
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
The Payroll Research Specialist will support managers across the United States with various accounting, finance and audit duties.
Opportunity: 6-month contract-to-hire
Compensation: $24-25/hour
Location: HYBRID- Charlotte, NC
Schedule: Monday-Friday 8-5
Responsibilities:
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
The Payroll Research Specialist will support managers across the United States with various accounting, finance and audit duties.
Opportunity: 6-month contract-to-hire
Compensation: $24-25/hour
Location: HYBRID- Charlotte, NC
Schedule: Monday-Friday 8-5
Responsibilities:
- Research and resolve work orders from the Customer Service team. Assist Customer Service Associates, when necessary, on incoming calls.
- Mentor Associates as needed with work order resolution. Review activity log in work orders for detail and accuracy and coach Associates when missing or inaccurate information is uncovered.
- Perform real-time root cause analysis on each issue in order to identify gaps in existing solutions and assist in developing new preventive solutions.
- Implement planned, intentional process reviews, document current processes/procedures, automate manual work and eliminate unnecessary/outdated/redundant processes.
- Find opportunities to reduce volumes and improve accuracy on team and within time and attendance system. Monitor off-cycle count for time submission errors in time and attendance solution with concentration on volume reduction.
- Assist with audit review and work with other payroll teams to modify and improve existing audits as well as creating new audits. Perform designated backup responsibility for various projects and tasks as needed.
- Prepare planned training courses for weekly Operations meetings.
- Bachelor’s degree required
- 1 year of Customer Service/Call Center experience; large volume payroll environment
- Excellent communication skills
- Ability to work in a confidential environment
- Knowledge of Microsoft Office package (Excel, Access, Outlook)
- SAP Payroll experience is strongly preferred