Customer Service Representative

JOB DESCRIPTION

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver to customers. As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we meet our commitments and delight our customers at every step of the experience.

PAY/COMPENSATION: $17.50/hour

OPPORTUNITY TYPE: Contract (3 months+)

SCHEDULE: On-site Tues-Sat (11am-7pm)

RESPONSIBILITIES

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnoses, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

QUALIFICATIONS

• 1-year related experience preferably within a call center environment
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
• High school diploma or equivalent
• Strong customer service skills and the ability to resolve issues

JN003, JN014