Customer Service Rep I
Customer Service
Customer Service
Edison , New Jersey Contract Apr 15, 2025
Customer Service Representative
Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.
They are looking for a Customer Service Representative to join their team. In this role, you will be responsible for delivering excellent service to customers, business partners, and drivers. This role involves assist customers and business partners via telephone and email, handle complaints professionally, diagnose and resolve issues, monitor delivery route progress, scan haul-away pods for verification, and process changes or cancellations to delivery orders.
Opportunity: 15-week contract
Compensation: $18-$18.50/hour
Schedule: 3 different times:
Responsibilities:
Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.
They are looking for a Customer Service Representative to join their team. In this role, you will be responsible for delivering excellent service to customers, business partners, and drivers. This role involves assist customers and business partners via telephone and email, handle complaints professionally, diagnose and resolve issues, monitor delivery route progress, scan haul-away pods for verification, and process changes or cancellations to delivery orders.
Opportunity: 15-week contract
Compensation: $18-$18.50/hour
Schedule: 3 different times:
- Tuesday – Saturday 10am-6:30pm
- Monday – Wednesday, Friday, Saturday 12:30pm-9pm
- Monday – Wednesday, Friday, Saturday 9am-5:30pm
Responsibilities:
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
- 1+ years of related experience preferably within a call center environment
- High school diploma or equivalent
- Strong customer service skills and the ability to satisfactorily resolve issues
JN003