CWR-Customer Service Rep I
Customer Service
Customer Service
Union City , California Contract Feb 18, 2025
Customer Service Rep
Location: Union City, California 94587
Duration: 6 month contract with Potential for extension
Shift Details: Mon-Fri 8AM-4:30PM
JOB DESCRIPTION
In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver to customers. We’re a company where you can continually advance your career, no matter what your background is, the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we meet our commitments and delight our customers at every stage of the experience.
RESPONSIBILITIES
At a minimum, you’ll need:
Location: Union City, California 94587
Duration: 6 month contract with Potential for extension
Shift Details: Mon-Fri 8AM-4:30PM
JOB DESCRIPTION
In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver to customers. We’re a company where you can continually advance your career, no matter what your background is, the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we meet our commitments and delight our customers at every stage of the experience.
RESPONSIBILITIES
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnoses, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
At a minimum, you’ll need:
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Category Code: JN003
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